Consumer Platforms-Digital Operations - Specialist
Goldman Sachs (company site, opens in a new tab)1–2 yrsHyderabadOn-siteDirect career pageEst. 5–9 LPA
Posted 1d ago
Reach people at Goldman Sachs
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Goldman Sachs you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Investigate and initiate chargebacks based on customer concerns while documenting actions to meet audit and compliance standards.
- Determine necessary actions using established procedures to protect the bank's assets, escalating complex cases to supervisors.
- Communicate professionally with customers, merchants, and financial institutions to resolve issues and gather supporting documentation for fraud decisions.
Minimum Requirements
- Minimum graduation required.
- 1-2 years of experience in disputes and chargeback processes.
- Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook).
- Strong understanding of customer service experience.
Ideal Candidate Profile
- Detail-oriented with ability to identify fraudulent activities and work independently in a fast-paced environment.
- Experience or knowledge of chargeback reason codes and handling pre-arbitrate disputes.
- Capable of collaborating and communicating effectively with internal and external stakeholders to resolve fraud and dispute issues.