Customer Service & Operations Analyst DSARS
NatWest Group (company site, opens in a new tab)3+ yrsChennaiOn-siteDirect career pageEst. 6–12 LPA
Posted 13h ago
Reach people at NatWest Group
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at NatWest Group you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end processing, authorisation, and investigation of Data Subject Access Requests (DSARs) ensuring compliance with service level agreements and key performance indicators.
- Analyze DSAR requests scope, data completeness, and engage with relevant stakeholders to fulfill requests in accordance with GDPR and Data Protection Act 2018.
- Identify and escalate issues, review processing errors and customer complaints to find trends and training needs, and participate in process improvement initiatives.
Minimum Requirements
- Minimum 3 years proven experience handling Data Subject Access Requests (DSARs) under GDPR.
- In-depth knowledge of GDPR and the Data Protection Act 2018 mandatory, including application of exemptions on personal data.
- Strong written communication skills with ability to interpret and draft complex information accurately.
- Work Experience Required: Minimum 3 years in relevant DSAR/GDPR role. Other requirements such as notice period or location: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced analyst comfortable working across data privacy and regulatory compliance environments, especially GDPR and DSAR workflows.
- Capable of independently assessing data completeness, engaging with multiple stakeholders including Privacy Hub, and driving process automation or improvements.
- Strategic thinker who can identify root causes of errors and complaints to recommend training and procedural enhancements.