Customer Service & Operations Credit Analyst
NatWest Group (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Process, authorise, and investigate all credit operations transactions meeting key performance indicators and service level agreements.
- Review documentation such as loan applications, disclosures, and credit evaluations to ensure accuracy and compliance.
- Identify and recommend process improvements and automation opportunities to enhance customer and business experience.
Minimum Requirements
- Experience in credit operations or related credit analysis roles at a senior analyst level.
- Customer service and stakeholder relationship management experience.
- Familiarity with credit processes, policies, and relevant industry regulations.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Skilled in managing and responding to customer and stakeholder queries within defined timelines.
- Able to work effectively in a fast-paced environment with strong organizational skills to meet deadlines.
- Knowledgeable about credit industry trends, policies, and regulatory changes impacting credit operations.