Senior Analyst - HR Operations
JLL (company site, opens in a new tab)3–4 yrsGurugramOn-siteDirect career pageEst. 6–10 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Handle Tier 1 HR queries and transactions involving core HR processes in Workday, including data management and system security requests.
- Manage global compensation audits, bulk payment uploads, and coordinate query resolution via ServiceNow case management tool.
- Maintain and update HR process documentation (SOPs, process maps), perform quality checks on transactions, and support escalations to SMEs or technical teams.
Minimum Requirements
- 3-4 years of experience in HR or client services role preferred.
- Bachelor’s or Master’s degree in Human Resources or Personnel Management.
- Prior experience with Workday HR environment or similar HR ERP preferred.
- On-site work location: Gurugram, with willingness to work in global shift timings.
Ideal Candidate Profile
- Experienced in managing HR transactional processes with global stakeholder interaction across APAC, EMEA, and AMR regions.
- Skilled in handling semi-functional Workday issues and acting as liaison between Tier 1 and Tier 2 technical teams.
- Focused on process adherence, quality assurance, and capable of driving process improvements within HR operations.