IT Service Management Toolset Lead
PHINIA Inc. (company site, opens in a new tab)6+ yrsBengaluruOn-siteDirect career pageEst. 18–28 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and manage PHINIA's global ITSM platform including configuration, administration, and continuous improvement aligned with ITSM maturity.
- Lead design, optimization, and rollout of ITSM modules (Incident, Request, Problem, Change, CMDB, Knowledge, Asset, Service Catalog) and drive automation using ITSM automation engines and integration tools.
- Partner across teams to ensure ITSM process alignment, manage platform upgrades, ensure CMDB health, build performance dashboards, manage integrations, and lead toolset innovation (AI, automation).
Minimum Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
- 6–10+ years experience managing or administering ITSM platforms in a global enterprise environment.
- Strong hands-on experience with ServiceNow, Jira Service Management, or similar enterprise ITSM platform.
- ServiceNow Certified System Administrator (CSA) or equivalent and ITIL Foundation required. ITIL Intermediate/Practice Manager and Agile/Scrum certifications preferred.
Ideal Candidate Profile
- Experienced in ITIL-driven service delivery and SIAM operating models in large global organizations.
- Skilled in platform scripting/configuration, workflow automation, CMDB modeling, discovery, and integrating ITSM tools with monitoring, identity, and cloud platforms.
- Capable of leading cross-functional initiatives involving multiple stakeholders and vendors with strong analytical and documentation skills.