Sr. Voice Systems Engineer
Neurealm (company site, opens in a new tab)15+ yrsChennaiOn-siteDirect career pageEst. 22–35 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead design, administration, and modernization of enterprise voice and unified communications across multiple healthcare facilities and corporate locations.
- Own architecture, standards, dial plans, resiliency, capacity, lifecycle roadmaps, and modernization strategy for voice and contact-center services.
- Lead major incidents, upgrades, migrations, deployments, carrier/vendor management, and cross-team collaboration including on-call and after-hours support.
Minimum Requirements
- 15+ years in enterprise voice, telecommunications, or unified communications engineering in complex multi-site environments.
- Hands-on expertise with Cisco CUCM, Unity Connection, UCCX, Emergency Responder, CUBE, voice gateways, and associated tools; strong SIP, PRI/T1, VoIP, codecs, QoS networking knowledge.
- Bachelor’s degree in IT, telecommunications, engineering, or related field, or equivalent experience.
- Work experience required: 15+ years; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in enterprise-level Cisco voice and contact center infrastructure supporting 24×7 healthcare or similarly critical environments.
- Capable of leading complex projects, incident restorations, vendor escalations, and cross-functional technical collaboration.
- Skilled in detailed voice platform architecture, troubleshooting across voice and network layers, and lifecycle management in regulated, multi-vendor ecosystems.