Customer Success Manager
Weekday AI (company site, opens in a new tab)7–10 yrsBengaluruOn-siteDirect career pageEst. 25–45 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and develop long-term enterprise customer relationships focusing on retention, renewals, and account growth.
- Own the full customer lifecycle including onboarding, adoption, engagement, escalations, and satisfaction.
- Identify upselling opportunities and coordinate internally to resolve customer challenges and improve experience.
Minimum Requirements
- 7+ years of professional experience in Customer Success, Key Account Management, or equivalent roles.
- Experience with B2B technology products or SaaS, specifically in fleet telematics, GPS tracking, connected vehicles, fleet management software, or IoT mobility.
- Proven track record of managing enterprise customers, including renewals, escalations, and account growth.
- Location requirement: Bengaluru, Karnataka, India (onsite).
Ideal Candidate Profile
- Experience managing multiple large enterprise accounts and engaging directly with senior customer stakeholders.
- Background in Customer Success or Strategic Account Management at fleet telematics, GPS, or IoT mobility companies listed in the JD.
- Demonstrated ownership of customer retention, account expansion, and handling escalations with measurable impact.