Customer Renewals Sales
Blackbaud (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 10–18 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end customer renewal processes starting 4-6 months before contract expiration to ensure retention and satisfaction.
- Manage renewals across multiple product types including software subscriptions and services, maintaining forecast accuracy and operational excellence.
- Identify and mitigate renewal risks early using data insights and partner with Sales and Customer Success to drive strategic renewals and account growth.
Minimum Requirements
- Minimum 5 years experience in renewals, account management, customer success, or related roles in software/technology/SaaS domains.
- Strong knowledge of contract renewals, customer retention strategies, and commercial negotiations.
- Experience managing customer portfolios and revenue forecasts with understanding of subscription-based business models.
- Work Location: Hyderabad, India with primary working hours 1 PM to 10 PM IST to cover US business hours.
Ideal Candidate Profile
- Experienced in managing complex renewal sales processes with a strategic focus on risk mitigation and growth opportunities.
- Skilled at leveraging data, AI-enabled tools, and CRM systems to improve renewal efficiency and customer outcomes.
- Comfortable engaging senior stakeholders across global regions and collaborating cross-functionally with Sales and Customer Success teams.