Renewal Specialist Mumbai
Sophos (company site, opens in a new tab)1–2 yrsRemoteDirect career pageEst. 5–9 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and operate the customer contract renewal process for existing customers, ensuring successful renewals and revenue maximization.
- Engage and maintain relationships with customers and top partners to handle inquiries, escalations, and communicate renewal offerings.
- Collaborate with cross-functional teams to identify upsell/cross-sell opportunities and continuously improve renewal workflows and processes.
Minimum Requirements
- 1-2 years of experience in Renewal Sales or related functions such as Sales, Customer Success, Channel Partners, or Renewal Management.
- Fluent English language skills.
- Familiarity with Salesforce (Lightning and CPQ) and tools like Outreach, Microsoft Excel, Power BI, and Outlook.
- Currently based in Mumbai.
Ideal Candidate Profile
- Experience or background in technology industry or SaaS organizations.
- Detail-oriented with strong organizational skills to manage contract accuracy and communications.
- Ability to work independently while proactively managing tasks and collaborating across multiple teams.