Data Operations Analyst (L1/L2 Support)
dotSolved Systems Inc. (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 4–7 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and monitor JIRA support queues for enterprise data platform operations during US Pacific Time shift (3AM-12PM PST).
- Handle L1 support requests related to Snowflake, Power BI, Qlik access and data platform onboarding, and support basic L2 activities as per defined procedures.
- Coordinate incident response, track issues to closure, maintain operational documentation, and provide regular status updates and metrics.
Minimum Requirements
- Experience supporting enterprise applications or data platforms is mandatory.
- Strong understanding and hands-on experience with ticketing tools such as JIRA.
- Availability to work during overlapping US business hours (shift 3AM to 12PM PST).
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced with data platform support including Snowflake, Power BI, and Qlik ecosystems indicating technical familiarity with modern data tools.
- Comfortable working independently during US timezone shifts and coordinating cross-functional teams for issue resolution.
- Familiarity with incident management, ticketing workflows, and maintaining operational documentation consistent with ITIL or similar service management frameworks.