Application Support Analyst with SRE
Citi (company site, opens in a new tab)5–8 yrsPuneOn-siteDirect career pageEst. 18–30 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide technical support for critical business applications, ensuring system stability and performance within a global financial services environment.
- Serve as primary liaison between end users, technology teams, and vendors to diagnose, escalate, and resolve incidents with minimal disruption.
- Participate in application release lifecycle, post-release validation, risk analysis, and implement support improvement initiatives focused on system reliability and operational efficiency.
Minimum Requirements
- 5-8 years of experience in application support or a closely related technical discipline.
- Hands-on experience with middleware platforms (WebLogic/WebSphere) or containerized environments (OpenShift/ECS).
- Knowledge of AI/ML concepts including machine learning models, NLP, and data pipelines.
- Experience with cloud platforms (AWS, Azure, or Google Cloud) and monitoring tools (Splunk, ITRS, Grafana, ELK Stack, Datadog).
Ideal Candidate Profile
- Experienced in Site Reliability Engineering (SRE) principles, focusing on system reliability, availability, and stability.
- Skilled in cross-functional collaboration between business users, technology teams, and vendors in a complex financial technology environment.
- Proficient in scripting (Python or similar) and capable of driving support process improvements and automation initiatives.