Success Architect-Service-FY27-Q3-5
Salesforce, Inc. (company site, opens in a new tab)7+ yrsHyderabadOn-siteDirect career pageEst. 30–55 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead technical discovery and design of Field Service solution architectures aligned with business outcomes for large-scale customers.
- Drive adoption, optimization, and operational excellence of Agentforce Field Service implementations, managing complex engagements with executive stakeholders.
- Identify design inefficiencies and capability gaps, recommend product enhancements or custom solutions, and collaborate with Product Management and R&D for continuous improvement.
Minimum Requirements
- 7+ years in solution consulting, technical architecture, or similar role with focus on Field Service.
- Deep expertise in Field Service components including scheduling policies, Flows, Apex, LWCs, React Native, Optimization algorithms, mobile/offline capabilities, Salesforce Scheduler, and service territories.
- Experience integrating Salesforce with other enterprise systems using APIs, middleware, IoT, and event-driven architectures.
- Bachelor's degree or equivalent experience.
Ideal Candidate Profile
- Proven ability to architect enterprise-scale Field Service solutions and advise C-level executives with strong communication and executive presence.
- Experience in industries such as manufacturing, utilities, telecom, healthcare, or high-tech field operations is preferred.
- Hands-on familiarity with Salesforce certifications (Field Service Consultant, Service Cloud Consultant, Administrator, Architect) and emerging AI-driven service technologies like Agentforce and Data 360.