Operations Analyst
athenahealth (company site, opens in a new tab)2–4 yrsChennaiOn-siteDirect career pageEst. 6–10 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day AR calling activities to ensure timely patient or payer follow-up and maintain operational consistency within RCM workflows.
- Identify causes of denials and coordinate appropriate next steps following defined denial management processes, ensuring quality and audit-ready documentation.
- Analyze AR calling and denial trends to identify issues and improvement opportunities, report activity metrics, and support workflow optimization using AI-enabled tools.
Minimum Requirements
- 2–4 years of experience in healthcare operations, Revenue Cycle Management (RCM), or related claims/Accounts Receivable workflows.
- Practical experience with AR calling and denial management including reviewing denial details and progressing cases appropriately.
- Strong proficiency in Microsoft Office (Excel, Word) and comfort working with operational systems and work queues.
- Willingness to work in a hybrid model based in Chennai, India. Work Experience Required: 2–4 years in relevant healthcare operations.
Ideal Candidate Profile
- Experienced in operational components of healthcare Revenue Cycle Management, particularly AR calling and denial management within RCM.
- Capable of working methodically to SOPs and quality standards in time-sensitive environments, maintaining accurate and audit-ready RCM documentation.
- Analytical and process-oriented operator able to leverage data and AI-assisted tools to identify trends, improve workflows, and support quality compliance.