Key Accounts Operations-Manager (MG2)
Kirloskar Industries (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end contract operations for key accounts, ensuring timely execution of commitments and SLA adherence.
- Act as a single-point coordinator between customers, field teams, revenue/commercial teams, and internal stakeholders to manage account performance and resolve escalations.
- Prepare and present key account performance updates, manage risks and opportunities, and engage at senior levels to strengthen customer relationships and retention.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Not explicitly mentioned: mandatory degrees or certifications.
- Not explicitly mentioned: specific technical skills aside from technical product awareness related to key account management.
- Not explicitly mentioned: location, notice period, or onsite requirements.
Ideal Candidate Profile
- Experienced in managing senior-level customer engagements and cross-functional coordination for strategic accounts.
- Strong ownership mentality with ability to monitor contract performance, escalate issues, and drive resolution.
- Comfortable analyzing data for management information systems (MIS), identifying risks, and communicating with leadership on strategic matters.