Customer Service & Operations Analyst DSARS
NatWest Group (company site, opens in a new tab)3+ yrsChennaiOn-siteDirect career pageEst. 6–10 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Process, authorise, and investigate Data Subject Access Requests (DSARs) ensuring timely response within defined KPIs and SLAs.
- Analyse DSARs to determine scope, completeness, and necessary remedial actions involving stakeholders and data sources in compliance with GDPR and Data Protection Act 2018.
- Identify opportunities to improve or automate DSAR-related processes, investigate queries, handle complaints trends, and support team performance development.
Minimum Requirements
- Minimum 3 years experience handling Data Subject Access Requests (DSARs) under GDPR.
- Strong understanding of GDPR and Data Protection Act 2018 and data privacy principles.
- Role must be based and performed in Chennai, India (onsite requirement).
- Work Experience Required: Minimum 3 years in DSAR handling under GDPR explicitly mentioned in JD.
Ideal Candidate Profile
- Experienced in managing DSAR end-to-end in a regulated financial or data privacy environment with compliance focus.
- Analytical and process improvement mindset oriented towards automating and enhancing operational workflows.
- Comfortable engaging cross-functionally with multiple stakeholders including Privacy and Data teams and customers to deliver fit-for-purpose solutions.