Service Management Specialist
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Owns the monitoring and analysis of operational performance metrics to ensure service delivery meets agreed SLAs and client requirements.
- Acts as the liaison between service delivery teams and clients, managing escalations, risks, and service improvement initiatives.
- Supports service reviews, client satisfaction analysis, and transition of service contracts into operations, contributing to pre-sales and continuous service enhancement.
Minimum Requirements
- Bachelor's degree or equivalent in IT, computer science, or related field.
- Seasoned work experience in IT infrastructure services operations within a large-scale or multinational technology services environment.
- Demonstrable vendor management experience and capability in developing and implementing service improvement plans.
- Understanding of ITIL, PMBOK, Prince2, COBIT frameworks with relevant certifications like ITIL Expert or PMP highly beneficial.
Ideal Candidate Profile
- Experienced in managing medium to high complexity client engagements with strong operational and service management skills.
- Deep knowledge of IT service management practices across multiple technology domains including Data Center, Networking, Security, Cloud, and Collaboration.
- Skilled in problem solving, stakeholder communication, and driving innovations to improve service delivery and client satisfaction in large enterprise environments.