Principal Customer Success Manager (PI System)
AVEVA (company site, opens in a new tab)12+ yrsMumbaiOn-siteDirect career pageEst. 30–55 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead customer success strategies and strategic engagement for key enterprise AVEVA PI System accounts.
- Build and maintain strong relationships with senior stakeholders across IT, OT, Operations, and business functions to drive adoption and value realization of PI System components.
- Develop and execute strategic Customer Success Plans with measurable business outcomes and collaborate cross-functionally to deliver exceptional customer experience.
Minimum Requirements
- 12+ years of hands-on experience with AVEVA PI System including PI Data Archive, PI Asset Framework, PI Vision, interfaces/connectors, and system architecture.
- Experience in customer success, consulting, technical account management, solution architecture, or technical sales related to the PI System.
- Strong executive communication, presentation, consulting, and stakeholder management skills.
- Work Experience Required: 12+ years with AVEVA PI System; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Proven ability to act as a trusted strategic advisor to senior business and technical stakeholders across diverse functions like IT, OT, and operations.
- Demonstrated experience in developing strategic customer success and account growth plans in a technical enterprise software environment.
- Experienced in collaborating with sales and cross-functional teams to drive customer retention and expansion in a hybrid working model with ~40% travel.