Senior - Product Support Analyst
HCA Healthcare UK (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 10–16 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead requirements elicitation, analysis, and documentation for complex Registration Services products, integrations, and support initiatives.
- Serve as senior liaison among business stakeholders, product teams, developers, infrastructure teams, and vendors to align solutions with business objectives.
- Lead troubleshooting and root-cause analysis of complex production issues and provide subject matter expertise for applications and integrations.
Minimum Requirements
- Bachelor's degree preferred; relevant experience may substitute.
- 5+ years of Product Analyst, Business Analyst, application support, or related experience.
- Experience with enterprise application support including design, testing, deployment, and production support.
- Experience with advanced requirements elicitation, business process analysis, and strong troubleshooting skills.
Ideal Candidate Profile
- Experienced in complex enterprise product support and integration within healthcare IT environments (preferred but not mandatory).
- Skilled in translating complex business needs into detailed functional and non-functional requirements and facilitating cross-functional decision making.
- Demonstrated ability to lead analysis, mentor junior analysts, and manage multiple priorities independently.