Associate Cloud Support Engineer (Weekend Shift)
Akamai Technologies, Inc. (company site, opens in a new tab)1–2 yrsOn-siteDirect career pageEst. 8–14 LPA
Posted 4h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and independently resolve technical issues impacting Akamai cloud platform availability and performance during weekend shifts.
- Drive complex troubleshooting and data analysis across distributed systems to mitigate and prevent customer issues.
- Collaborate and lead communication with both internal teams and external customers to manage complex situations and improve processes.
Minimum Requirements
- Bachelor's degree in Computer Science, Engineering, or a relevant field.
- 1-2 years of experience providing technical solutions and support to B2B customers.
- Strong knowledge of internet protocols (DNS, HTTP/S, TCP/IP, TLS) and Linux/Unix systems for issue diagnosis and debugging.
- Work schedule includes weekend shifts (specific notice period not mentioned).
Ideal Candidate Profile
- Experienced in independently managing and prioritizing complex technical support tasks in cloud environments.
- Skilled in analytical problem solving with ability to handle critical incidents across distributed internet platforms.
- Effective communicator capable of liaising across technical teams and customers globally while enhancing knowledge sharing.