Business Analyst
Avantor, Inc. (company site, opens in a new tab)2.5+ yrsCoimbatoreOn-siteDirect career pageEst. 5–8.5 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Develop and maintain global customer service reports and metrics to provide insights into network performance and trends.
- Analyze data to identify patterns, troubleshoot complex customer service issues, and support process improvements.
- Collaborate with internal and external stakeholders to gather requirements, create customized reports, and support customer service operations and projects.
Minimum Requirements
- Graduate/Diploma or equivalent degree required.
- Minimum of 2.5 years of relevant work experience.
- Proficiency in Power BI, data modeling, MS Excel; knowledge of SQL, Snowflake, or Excel VBA is a plus.
- Flexibility to work night shifts.
Ideal Candidate Profile
- Experienced in customer service analytics with hands-on reporting and data insight delivery.
- Familiarity with end-to-end customer service processes and supply chain management preferred.
- Skilled at working cross-functionally with diverse teams and translating data into actionable insights for business stakeholders.