Branch Operations Manager| Indore
CSB Bank Limited (company site, opens in a new tab)3–9 yrsIndoreOn-siteDirect career pageEst. 4–8 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and monitor branch operational activities ensuring compliance with regulatory and audit standards.
- Oversee daily operational controls including cash, vault, ATM, locker management, EOD processes, and reconciliation.
- Drive service quality through tracking service metrics (TAT, FTR, complaints), implementing root cause analysis fixes, and cross-selling financial products.
Minimum Requirements
- 3 to 9 years of experience specifically in branch operations.
- Graduate degree mandatory; Banking certifications such as JAIIB/CAIIB preferred.
- Experience in managing compliance with audit and regulatory standards in branch banking.
- Work Experience Required: 3 to 9 years in branch operations.
Ideal Candidate Profile
- Experienced in branch-level operational management with a focus on compliance and service quality improvements.
- Familiarity with retail banking products, customer service metrics, and cross-selling techniques.
- Capable of training frontline staff on processes and compliance, indicating leadership and operational control skills.