Customer Success Manager (US Market)
Weekday AI (company site, opens in a new tab)3+ yrsGurugramOn-siteDirect career pageEst. 8–15 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end customer lifecycle for assigned US market accounts including onboarding, product adoption, and retention.
- Serve as primary liaison addressing customer queries and collaborating with product/tech teams for issue resolution.
- Drive measurable outcomes such as Net Revenue Retention (NRR), churn reduction, and customer satisfaction improvement through relationship management and upsell/cross-sell initiatives.
Minimum Requirements
- Minimum 2 years of work experience; 3+ years preferred in Customer Success, Account Management, or similar client-facing roles.
- Experience with SaaS or e-commerce technology sectors, preferably working with North American/US customers.
- Bachelor’s degree in Business, Marketing, or related field.
- Location: Gurgaon, Delhi NCR area, full-time role.
Ideal Candidate Profile
- Experienced managing multiple US-based customer accounts with measurable outcomes in retention and revenue growth.
- Demonstrated ability to understand and align solutions to customer business models in SaaS/e-commerce environments, especially DTC brands.
- Strong operational ownership over customer success processes including onboarding, issue resolution, and cross-functional collaboration.