Customer Success Manager (US Market)
Weekday AI (company site, opens in a new tab)3+ yrsDelhi NCROn-siteDirect career pageEst. 8–15 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own the entire customer lifecycle as the primary contact for US market clients, ensuring smooth onboarding and strong relationship management.
- Drive product adoption, monitor account health, and implement retention strategies to maximize Net Revenue Retention and reduce churn.
- Identify and collaborate on upsell and cross-sell opportunities while gathering customer feedback to influence product improvements.
Minimum Requirements
- Minimum 3 years of experience in Customer Success, Account Management, or client-facing roles in SaaS or e-commerce tech.
- Experience working with North American/US customers is preferred but not strictly mandatory.
- Bachelor’s degree in Business, Marketing, or related field required.
- Location: Gurgaon/Delhi/Noida/NCR area in India.
Ideal Candidate Profile
- Experienced in managing multiple US-based customer accounts and familiar with SaaS or e-commerce ecosystems, preferably with DTC brands.
- Skilled in customer onboarding, cross-selling, and retention strategies with measurable impact on adoption and revenue metrics.
- Capable of proactive issue resolution and collaborative engagement with product and technical teams to improve customer satisfaction.