Customer Success Manager II
Xometry (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 8–16 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage customer accounts as primary liaison, overseeing order fulfillment from initiation to delivery while ensuring SLA compliance.
- Proactively resolve customer issues including CAD/Print discrepancies, post-order modifications, invoicing issues, and PO clarifications to minimize delays.
- Collaborate cross-functionally to drive operational excellence, support team continuity, and improve process automation during peak periods.
Minimum Requirements
- Bachelor's degree in Supply Chain, Engineering, Business Administration, or related technical field (or equivalent experience).
- Minimum 3 years experience in supply chain and/or customer service, preferably in manufacturing operations.
- Proficiency with ERP tools and communication software; strong knowledge of manufacturing processes and documentation.
- Work Experience Required: Minimum 3 years in relevant fields.
Ideal Candidate Profile
- Demonstrated ability to manage customer expectations and meet schedule commitments within manufacturing or supply chain contexts.
- Strong analytical and organizational skills with experience in handling large and small scale projects independently.
- Experience working in fast-paced environments with proficiency in cross-software platforms and queue management.