Customer Success Manager (US Market)
Weekday AI (company site, opens in a new tab)3+ yrsNoidaOn-siteDirect career pageEst. 8–15 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end customer lifecycle including onboarding, adoption, retention, and support for assigned US market accounts.
- Drive measurable customer value by increasing product adoption and managing customer health metrics such as NRR, churn, and satisfaction.
- Identify upsell and cross-sell opportunities by collaborating closely with sales and product teams based on customer feedback and needs.
Minimum Requirements
- Minimum 3 years experience in Customer Success, Account Management, or client-facing roles within SaaS or e-commerce tech.
- Experience working with North American or US customers preferred but not strictly mandatory.
- Bachelor’s degree in Business, Marketing, or related field.
- Work Location: Gurgaon, Delhi NCR area, India; full-time position.
Ideal Candidate Profile
- Experienced managing multiple customer accounts and comfortable leading transitions from sales to implementation with strong relationship-building skills.
- Demonstrated ability to drive product adoption and customer retention through data-driven account health monitoring.
- Familiarity with DTC brands or e-commerce ecosystem and capable of aligning tech solutions to customer business models.