Business Analyst
Avantor (company site, opens in a new tab)2.5+ yrsCoimbatoreOn-siteDirect career pageEst. 5–8 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Develop and maintain Global Customer Service reports and metrics to provide insights into network performance and trends.
- Analyze data to identify patterns and provide actionable insights to stakeholders to support Customer Service operations and projects.
- Coordinate with internal teams and external contacts to troubleshoot complex customer issues and implement improved processes.
Minimum Requirements
- Minimum of 2.5 years work experience.
- Graduate/Diploma or Equivalent Degree required.
- Strong skills in Power BI, Data Modeling, MS Excel; knowledge of SQL, Snowflake, or Excel VBA is a plus.
- Willingness and flexibility to work night shifts.
Ideal Candidate Profile
- Experienced in customer service analytics with a fair understanding of Customer Service processes and supply chain management.
- Proficient in quantitative data analysis and transforming statistical data into understandable insights through infographics.
- Able to engage effectively with diverse stakeholders across internal teams and external vendors to resolve escalated issues and ensure alignment with business goals.