CBC - CRM & ORM Lead - Senior Manager
Wonder Cement Limited (company site, opens in a new tab)UdaipurOn-siteDirect career pageEst. 10–18 LPA
Posted 1d ago
Reach people at Wonder Cement Limited
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Wonder Cement Limited you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own CRM and ORM strategy across all customer and online touchpoints, driving key KPIs such as CSAT outcomes and conversion rates.
- Oversee MS Dynamics (CRM), Locobuzz (ORM), and Call Centre operations, ensuring performance metrics and SLA frameworks are met.
- Manage and develop AM-CRM and AM-ORM teams, set KPIs, review performance, and coordinate with Digital Manager on ORM and social listening integration.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Experience with MS Dynamics CRM and Locobuzz ORM tools.
- Experience managing CRM and ORM operations including call centers.
- Not explicitly mentioned in the JD: educational qualifications, notice period, or location requirements.
Ideal Candidate Profile
- Proven track record in leading CRM and ORM strategy with a focus on measurable KPIs like CSAT and conversion.
- Experience managing cross-functional teams and coordinating across digital and marketing functions.
- Ability to analyze customer feedback patterns and provide actionable insights to marketing and product teams.