Multi Property Quality & Training Manager
Marriott International (company site, opens in a new tab)2+ yrsKochiOn-siteDirect career pageEst. 6–10 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Owns design, delivery, and continuous improvement of employee training programs across multiple properties focusing on guest service, leadership, and company values.
- Measures and evaluates training effectiveness through enrollment, feedback, and business metrics to ensure ROI and performance improvements.
- Manages training budgets aligned with organizational financial goals and ensures training activities support company mission and brand standards.
Minimum Requirements
- 2-year degree plus 2 years experience in HR or related field and certified trainer OR 4-year bachelor's degree with certified trainer credentials; no experience required.
- Experience in administering and evaluating training programs specifically in hospitality or related domain.
- Not explicitly mentioned in the JD: specific work experience beyond certification and degree.
- Not explicitly mentioned in the JD: notice period or location requirements.
Ideal Candidate Profile
- Experienced in hospitality or related industry training with ability to link training outcomes to guest satisfaction and business results.
- Skilled in adult learning principles and training program adjustments based on operational feedback and performance gaps.
- Capable of managing training budgets and collaborating with operational leaders to align training with strategic business objectives.