Operations Executive
Valocity (company site, opens in a new tab)1–3 yrsMumbaiHybridDirect career pageEst. 4–8 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own customer onboarding and activation, ensuring engagement with key users and tracking performance metrics to drive product adoption and satisfaction.
- Lead customer support through implementing training, resolving issues, maintaining communication, and building efficient support processes leveraging technology.
- Manage relationships with Valuer community, collecting feedback to improve platform, supporting training, marketing, and screening valuers on the platform.
Minimum Requirements
- 1-3+ years experience in Valuer Management or valuation process in mortgage lending.
- Experience managing onboarding and/or product support teams, preferably in a global SaaS software company.
- Bachelor’s degree in a related field.
- Proficiency in MS Office (Excel, PowerPoint, Word) and CRM tools (ideally Hubspot).
Ideal Candidate Profile
- Experience managing valuers across geographies with deep understanding of mortgage lending valuation processes.
- Proven ability to build and deepen relationships with valuers and lenders leading to increased revenue and services.
- Demonstrated success in leading onboarding/support teams and implementing new systems and processes in fast-moving environments.