Operations Manager
Valocity (company site, opens in a new tab)5–8 yrsChennaiRemoteDirect career pageEst. 10–16 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end management of customer onboarding, product adoption, and support for a property decisioning platform.
- Build and maintain strong relationships with key institutional users and the valuer community to drive platform usage and trust.
- Develop systems and processes leveraging data and technology to optimize customer experience and operational efficiency.
Minimum Requirements
- 5-8+ years of experience in Valuer Management, valuation process, or customer onboarding/support roles in financial services or SaaS environments.
- Bachelor's degree in a related field.
- Experience managing valuation functions or teams in a bank, lending institution, or global SaaS software company.
- Proficiency with MS Office and CRM tools (preferably Hubspot).
Ideal Candidate Profile
- Demonstrated success in deepening client and valuer relationships leading to increased revenue and service adoption.
- Experience leading onboarding and support teams, implementing scalable systems/processes in fast-paced environments.
- Ability to communicate clearly with diverse stakeholders and resolve issues proactively to support customer retention and account growth.