Operations Manager
Valocity (company site, opens in a new tab)5–8 yrsMumbaiHybridDirect career pageEst. 12–20 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead customer onboarding and support to drive product adoption and enhance customer satisfaction.
- Manage relationships and feedback loops with Valuers to improve platform functionality and trust.
- Develop and implement processes to improve efficiency in customer support and valuer management, leveraging data and analytics.
Minimum Requirements
- 5-8 years experience in Valuer Management or valuation process, preferably in mortgage lending.
- Experience managing customer onboarding/support functions and teams at a SaaS software company or similar environment.
- Bachelor's degree in a related field.
- Technical proficiency with MS Office and CRM tools (Hubspot preferred).
Ideal Candidate Profile
- Proven ability to deepen relationships with Valuers and Lenders, contributing to revenue growth and service expansion.
- Experienced in process development and implementation in fast-paced environments.
- Strong verbal communication skills with demonstrated capability to build and maintain relationships internally and externally.