Customer Operations Specialist II-2
Generac (company site, opens in a new tab)1–3 yrsPuneOn-siteDirect career pageEst. 3.5–6.5 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Process customer and dealer orders accurately including pricing, discounts, and shipping instructions.
- Analyze and manage order volumes to optimize customer experience and resolve issues across cross-functional teams.
- Handle credit memos, return requests, and customer escalations while maintaining communication with stakeholders to support order fulfillment and post-sales resolution.
Minimum Requirements
- Bachelor’s degree in Commerce, Business Administration, Supply Chain, or related field.
- 1-3 years of experience in Order-to-Cash Operations, Order Management, Customer Support, or related fields.
- Experience with ERP systems such as SAP required.
- Strong communication skills and ability to handle high volume of transactions with attention to detail.
Ideal Candidate Profile
- Experienced in supporting global or US customers in manufacturing, shared services, or global business services environments.
- Skilled at independent problem evaluation and resolution with strong business acumen and customer service orientation.
- Capable of working under supervision with adherence to procedures but also delivering results in a fast-paced team setting.