Service Delivery Manager - Metso IT Ops Network Services
Metso (company site, opens in a new tab)8–10 yrsGurugramOn-siteDirect career pageEst. 20–35 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee delivery and performance of enterprise network services (local, wireless, SD-WAN, internet, secure remote access) across APAC, ensuring alignment with global resilience standards.
- Manage service levels, major incident escalations, root cause analysis, and coordinate network demand and changes with multiple stakeholders.
- Represent APAC in global network governance, drive service improvements, coordinate supplier performance, budgeting, and support network needs for new or changed sites.
Minimum Requirements
- Bachelor's degree in IT, Computer Science, Telecommunications, Network Engineering or related field, or equivalent practical experience.
- Typically 8–10 years experience in enterprise network services, infrastructure operations or IT service management involving service delivery and vendor management across multiple countries.
- Strong understanding of enterprise network technologies including SD-WAN, local/wireless networks, routing, VPNs, IT/OT segmentation, and network security fundamentals.
- Work Experience Required: Typically 8–10 years; Location Requirement: Based in Gurugram, India with regional travel as needed.
Ideal Candidate Profile
- Experience managing multi-country, global multi-vendor enterprise network services, ideally in manufacturing, industrial, mining or operationally critical multi-site environments.
- Skilled in cross-functional stakeholder management and able to influence without direct authority within complex global IT and business environments.
- Familiarity with enterprise SD-WAN, wireless, network monitoring tools (e.g., Palo Alto Prisma SD-WAN, HPE Aruba, SolarWinds) and understanding of IT/OT network segmentation is advantageous.