Senior Technical Consultant & Team Lead- Cloud Services
ValuePoint Systems (company site, opens in a new tab)46+ yrsMumbaiOn-siteDirect career pageEst. 12–20 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L2 technical support for a large enterprise or banking customer, specifically handling Intune policy troubleshooting, Win32 application deployment, Windows Autopilot, Entra ID, and endpoint security.
- Independently troubleshoot and resolve L2-level technical issues related to cloud services and endpoint management.
- Maintain strong focus on security, SLA adherence, and service quality in a customer-facing environment.
Minimum Requirements
- 4-6 years of overall IT support experience with at least 3+ years in Intune administration.
- Hands-on experience with Intune policy troubleshooting, Win32 application deployment, Windows Autopilot, Entra ID, and endpoint security.
- Ability to work in customer-facing enterprise environment with strong communication and documentation skills.
- Work Experience Required: 4-6 years overall IT support experience including 3+ years Intune administration.
Ideal Candidate Profile
- Experienced in supporting large enterprise or banking customers at L2 technical support level.
- Capable of independently managing complex troubleshooting tasks related to Microsoft Intune and related endpoint security technologies.
- Demonstrates strong analytical skills and a focus on maintaining SLAs and service quality in a security-centric environment.