Systems Support Engineer
Harris (company site, opens in a new tab)3–4 yrsRemoteDirect career pageEst. 6–12 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Level 1 operational support and incident resolution in a 24x7 shift environment for applications and infrastructure.
- Manage and escalate application logs and issues to development teams with clear context, ensuring timely resolution and client satisfaction.
- Contribute to client communications including weekly/monthly progress reports and maintain technical documentation and known issues logs.
Minimum Requirements
- 3-4 years of experience in proactive support and infrastructure/application monitoring.
- Experience with Windows Server, .NET application support, IIS, SQL (including queries and Always On), and ITSM platforms like ServiceNow.
- Bachelor's degree in Computer Science, IT, or related field.
- Work Experience Required: 3-4 years; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in front-line monitoring operations, familiar with Global Command Center or Service Desk environments.
- Capable of clear client communication and collaboration in international support settings, specifically US or Europe time zones.
- Comfortable working in fast-paced 24x7 support models with documented processes and escalation protocols.