Senior Manager - Customer Service & Logistics
Caparo Group (company site, opens in a new tab)5–7 yrsDelhi NCROn-siteDirect career pageEst. 12–20 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end customer service logistics for India, managing reliable product flow from source to customer and ensuring compliant, cost-effective operations.
- Own order-to-cash execution including order accuracy, invoicing, delivery visibility, and timely issue resolution, while driving service improvement through customer collaboration and data analysis.
- Govern imports, customs clearance, bonded warehousing, inventory, 3PL operations, regulatory compliance, budget control, SAP execution, and lead process improvement and cross-functional projects supporting India growth.
Minimum Requirements
- Graduate degree in Supply Chain, Logistics, Operations, Commerce, Engineering, or related discipline.
- 5-7 years of progressive experience in customer service, logistics, import/export, or supply chain operations with meaningful leadership.
- Experience in Alcobev, beverages, FMCG, or highly regulated consumer goods preferred.
- Working knowledge of bonded warehousing, customs, excise, FSSAI, Legal Metrology, taxation, and India import/export operations; experience with SAP or similar ERP systems.
Ideal Candidate Profile
- Experienced leader comfortable managing cross-functional teams and multiple stakeholders including commercial, finance, supply chain, regulatory authorities, and 3PL partners.
- Strong operational and strategic mindset with capability to translate complex operational details into clear decisions for senior leadership.
- Proven ability to handle ambiguity, urgent escalations, and lead continuous improvement with data analysis, automation, and disciplined execution.