Customer Success Manager
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)2–4 yrsChennaiOn-siteDirect career pageEst. 12–18 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage customer lifecycle to drive adoption, usage, and value realization of HPE solutions, including onboarding, engagement, reviews, and risk mitigation.
- Identify and grow upsell and cross-sell opportunities by monitoring consumption data and customer needs in collaboration with sales and solution teams.
- Lead technical refresh and renewal strategies to maintain recurring revenue and modernize customer infrastructure aligned with business priorities.
Minimum Requirements
- 2–4 years experience in Customer Success, Technical Account Management, service delivery, presales, or related customer-facing technology roles.
- Technical knowledge of cloud, hybrid cloud, enterprise infrastructure, SaaS, as-a-Service, and public cloud platforms like Azure, AWS, or Google Cloud.
- Bachelor's degree or equivalent experience in Computer Science, Engineering, Information Technology, or related discipline preferred.
- Onsite work required primarily at an HPE office location.
Ideal Candidate Profile
- Experienced managing customer portfolios to deliver value through structured success plans and digital engagement at scale.
- Familiar with interpreting telemetry, adoption analytics, and usage insights to proactively identify risks and growth opportunities.
- Comfortable working cross-functionally with sales, services, support, partners, and product teams to resolve issues and progress customer outcomes.