Systems Support Engineer
Altera Digital Health (company site, opens in a new tab)3–4 yrsRemoteDirect career pageEst. 6–10 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide 24x7 operational support via rotational shifts ensuring consistent service delivery for application and infrastructure incidents.
- Conduct Level 1 analysis, troubleshooting, and escalate issues with clear context to Development teams.
- Manage client interactions including issue tracking, coordination, and presentations of progress reports.
Minimum Requirements
- 3-4 years experience in proactive application/infrastructure monitoring and support roles.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience with Windows Server environments, .NET applications, IIS, SQL (including Jobs, queries, blocking, Always On), and ITSM platforms like ServiceNow.
- Basic understanding of networking and Azure Monitoring; familiarity with ITIL framework (V3.0 Foundation certification preferred).
Ideal Candidate Profile
- Experienced working in Global Command Center or Service Desk/Frontline Monitoring operations supporting international clients.
- Skilled in Level 1 incident management with strong operational documentation and communication abilities.
- Able to effectively handle multi-stakeholder environments with a focus on client service and issue resolution tracking.