HR Operations Associate (EMEA)
Expedia Group, Inc. (company site, opens in a new tab)2+ yrsGurugramOn-siteDirect career pageEst. 6–12 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage high-volume HR transactions and employee requests within Workday and ServiceNow systems to ensure accuracy and a high-quality customer experience.
- Troubleshoot complex HR process issues and escalate HRIS-related system problems appropriately.
- Develop and improve process flow documentation to enhance operational performance and service delivery efficiency.
Minimum Requirements
- Minimum 2+ years experience in HR Operations or customer-facing operations processes.
- Required experience with Workday HRIS; experience with ServiceNow or similar CRM systems preferred.
- Ability to work EMEA business hours based in Gurugram with in-office attendance at least three days per week.
- Basic understanding of HR processes such as onboarding, offboarding, and position management.
Ideal Candidate Profile
- Experienced in handling end-to-end HR transactional support and employee case management in HRIS platforms.
- Detail-oriented with strong analytical skills to audit data accuracy and identify operational improvements.
- Capable of working under pressure in a changing environment while maintaining a customer-focused approach and contributing to process optimization.