Customer Success Manager
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)2–4 yrsChennaiOn-siteDirect career pageEst. 10–16 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead customer adoption and engagement initiatives to drive measurable business outcomes and usage of HPE contracted solutions.
- Identify growth opportunities through consumption monitoring, upsell, cross-sell, and tech refresh planning, partnering with sales and technical teams to convert leads.
- Manage renewal readiness and customer health by coordinating across internal teams, conducting business reviews, and mitigating risks throughout the customer lifecycle.
Minimum Requirements
- 2–4 years experience in customer success, technical account management, customer support, service delivery, presales, professional services, or related customer-facing technology roles.
- Bachelor's degree or equivalent experience in Computer Science, Engineering, Information Technology, or related discipline preferred.
- Must primarily work onsite at an HPE office as this role is onsite based.
- Fluent English communication skills required for virtual and executive engagements.
Ideal Candidate Profile
- Experienced in managing customer portfolios through scalable digital engagement and virtual communication methods.
- Knowledgeable in cloud, hybrid cloud, enterprise infrastructure, SaaS, and as-a-Service concepts with exposure to public cloud platforms and workload migration considerations.
- Able to collaborate cross-functionally with sales, services, partners, and technical teams to drive customer success, adoption, and risk mitigation effectively.