Customer Success Manager
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)2–4 yrsChennaiOn-siteDirect career pageEst. 10–18 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Own customer onboarding, engagement, adoption, and usage reviews to ensure measurable business and technical outcomes using HPE solutions.
- Drive consumption growth, upsell opportunities, cross-sell adjacent solutions, and manage tech refresh and renewal planning to protect and expand recurring revenue.
- Collaborate cross-functionally with Sales, Services, Partners, and Product teams to resolve risks, advocate customer needs, and support technical guidance remotely.
Minimum Requirements
- 2-4 years of experience in Customer Success, Technical Account Management, customer support, service delivery, presales, or similar customer-facing technology roles.
- Practical experience in onboarding, adoption, usage reviews, issue coordination, or value realization activities.
- Working knowledge of cloud, hybrid cloud, enterprise infrastructure, SaaS, or as-a-Service environments; familiarity with public cloud platforms like Azure, AWS, or GCP is a plus.
- Role requires onsite work primarily at an HPE office in India. English fluency mandatory; Bachelor's degree in CS, Engineering, IT, or related preferred.
Ideal Candidate Profile
- Experience managing customer portfolios with remote and virtual engagement models, leveraging telemetry, health scores, and adoption analytics for scalable digital engagement.
- Ability to translate technical concepts into business value and actionable outcomes in cloud infrastructure and hybrid cloud environments.
- Comfort coordinating complex cross-functional projects involving sales, support, engineering, and partners to resolve adoption risks and accelerate customer digital transformation.