Sr Software Engineer
ServiceNow (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 28–42 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Design, build, and operate AI-native applications for Field Service Management that automate tasks like scheduling, dispatch, and service workflows while handling exceptions.
- Author and maintain detailed agentic instructions and prompts to govern AI agent behavior as engineering artifacts with version control and testing.
- Deliver solutions in customer environments by tuning instructions and tests on-site, monitoring AI output quality, safety, and improve through automated evaluation.
Minimum Requirements
- Experience required: At least 5 years of related experience with a Bachelor's degree, or equivalent advanced degrees or experience.
- Proven hands-on delivery of AI-native application features in production, including agentic instruction authoring and non-deterministic behavior testing.
- Required prior direct customer-facing or forward deployed experience or strong willingness to work embedded with customers.
- Experience with chat-based conversational AI applications; voice or multi-channel AI experience is strongly preferred.
Ideal Candidate Profile
- Has a strong software engineering foundation with skills in system design, API integration, data modeling, and testing.
- Experienced in agent orchestration, prompt engineering, AI safety, and handling AI-specific risks such as hallucinations and prompt injection.
- Comfortable working directly within customers' environments, rapidly delivering AI-first solutions with high-quality standards and measurable outcomes.