Senior Manager - Service Delivery
GSK (company site, opens in a new tab)7+ yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end service delivery for key finance processes across India operations, ensuring quality, timeliness, compliance, and strong financial controls.
- Manage relationships with shared service centers, vendors, and internal stakeholders to resolve issues and drive continuous improvement and automation using service performance metrics.
- Lead, coach, and develop a team of service delivery professionals, coordinate system changes and process transitions to ensure smooth business readiness and implementation.
Minimum Requirements
- Degree in Finance, Accounting, Business, IT or related field, or equivalent professional experience.
- Minimum 7 years of experience in service delivery, finance operations, shared services, or process management.
- Experience managing vendors, shared service partners, or outsourced providers.
- Practical understanding of month-end close, reconciliations, financial reporting, controls; experience with ERP systems such as SAP and strong Excel skills.
Ideal Candidate Profile
- Experienced in leading finance service delivery within multinational or matrix organizations, with exposure to finance transformation or large-scale change programs.
- Skilled in process automation, RPA, analytics or reporting tools such as Power BI, with familiarity in internal control frameworks and audit readiness (e.g., SOX).
- Ability to communicate clearly, build strong relationships, deliver practical solutions, and guide teams through change in a fast-paced environment.