Senior Manager - Service Delivery
GSK (company site, opens in a new tab)7+ yrsBengaluruOn-siteDirect career pageEst. 20–30 LPA
Posted 15h ago
Reach people at GSK
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at GSK you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end service delivery for assigned finance processes within India operations, ensuring quality, timeliness, compliance, and continuous improvement.
- Manage relationships with shared service centers, vendors, IT, and internal stakeholders to resolve issues and drive automation opportunities.
- Lead, coach, and develop a team of service delivery professionals, coordinate change activities including system upgrades and process transitions.
Minimum Requirements
- Degree in Finance, Accounting, Business, IT, or related field, or equivalent professional experience.
- Minimum 7 years' experience in service delivery, finance operations, shared services, or process management.
- Experience managing vendors, shared service partners, or outsourced providers.
- Experience with ERP systems such as SAP and strong Excel skills; good English communication skills.
Ideal Candidate Profile
- Experience in multinational or matrix organizations, working across cross-functional teams.
- Background in finance transformation, ERP implementations, or large-scale change programs.
- Familiarity with control frameworks, SOX compliance, audit readiness, and hands-on experience with process automation or analytics tools like Power BI or RPA.