Consumer Platforms - Digital Operations - Specialist
Goldman Sachs (company site, opens in a new tab)1–2 yrsBengaluruOn-siteDirect career pageEst. 7–10 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Handle disputes and chargeback investigations to protect bank assets following established procedures.
- Document actions timely and accurately to meet audit and compliance requirements.
- Communicate professionally with customers, merchants, and financial institutions to resolve issues and support fraud detection efforts.
Minimum Requirements
- Minimum graduation degree.
- 1-2 years of experience in disputes and chargeback process.
- Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook).
- Strong understanding of customer service experience.
Ideal Candidate Profile
- Experience or knowledge of fraud and chargeback reason codes in financial services.
- Ability to work independently in a fast-paced, team-oriented environment with attention to detail.
- Demonstrated skills in communication with multiple stakeholders including banks and merchants.