Assistant Manager - Operations: Varanasi
DHL (company site, opens in a new tab)6–9 yrsVaranasiOn-siteDirect career pageEst. 8–16 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end operational performance of multiple non-metro locations including Service Centres, BDOs, RSPs and partner-supported points within a branch area.
- Ensure service quality, workforce productivity, operating discipline, cost control, schedule adherence, infrastructure readiness, and customer experience across assigned locations.
- Lead operational issue resolution and coordinate shipment flow, capacity management, compliance, and continuous improvement initiatives in the cluster.
Minimum Requirements
- Bachelor’s degree in operations, supply chain, logistics, business administration or related field; MBA/PG preferred.
- 6–9 years of relevant experience in express logistics, courier, eCommerce logistics, 3PL, distribution, or multi-location operations.
- Experience managing multiple service centres or non-metro operational locations with workforce and partner management exposure.
- Location: Varanasi; Travel requirement up to 75%.
Ideal Candidate Profile
- Proven ability to manage multi-location, geographically dispersed operational teams with strong focus on service and cost metrics.
- Experienced with first mile and last mile logistics operations, partner/franchise/RSP models, and operating in remote or non-metro markets.
- Strong operational leadership with ability to drive data-led decision making, continuous improvement and manage cross-functional stakeholder engagement.