IT Support Analyst – Application Operations
Jobgether (company site, opens in a new tab)RemoteDirect career pageEst. 6–12 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Analyze and resolve recurring application incidents to improve reliability and minimize disruptions.
- Monitor and administer critical banking applications including configuration, user access, and operational stability.
- Collaborate with developers, vendors, and IT teams to troubleshoot, document solutions, and support continuous improvement initiatives.
Minimum Requirements
- Prior experience in IT application support or application operations, preferably in financial services or complex enterprise environments.
- Proficiency with IT service management tools like Jira and Confluence; experience with incident management processes.
- Strong analytical, troubleshooting skills and technical understanding of application environments and configurations.
- Fluent in German and English (written and spoken). Work Experience Required: Explicit experience in IT application support role indicated; exact duration not specified.
Ideal Candidate Profile
- Experienced in handling business-critical banking applications with a focus on operational stability and incident resolution.
- Familiar with monitoring tools (e.g., Splunk) and equipped with basic SQL skills for troubleshooting and data analysis.
- Capable of managing cross-functional collaboration with technical teams, internal stakeholders, and external vendors in a structured, solution-oriented manner.