NOC Support Engineer
Transaction Network Services (TNS) (company site, opens in a new tab)3–5 yrsOn-siteDirect career pageEst. 6–12 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Support, troubleshoot, and resolve complex IP network routing and hardware issues for TNS global core and Financial Markets network.
- Manage incident tickets from creation to resolution, including escalation to vendors (Cisco, Juniper TAC) and internal engineers.
- Provide 24x7 IP Desk coverage, coordinate network maintenance and change management, and deliver quality support to financial market customers.
Minimum Requirements
- 3-5 years experience in Network Operations, troubleshooting circuits, and network support.
- Strong knowledge of TCP/IP, VPN, MPLS, and routing protocols OSPF, BGP, EIGRP, RIP, IS-IS.
- Hands-on configuration experience with Cisco, Arista, and Juniper routers and switches.
- ITIL Certification; Experience with NOC support environments; Customer-facing technical support experience.
Ideal Candidate Profile
- Experience in financial industry support, preferably with financial markets managed service providers or software vendors.
- Understanding of Financial Markets including Equity, Futures, Options and advanced knowledge of exchange market data and order routing protocols.
- Skilled in multicast market data stream troubleshooting and change management processes; able to operate within a 24x7 global team environment.