Service Delivery Manager
Papaya Global (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end resolution of client requests by leveraging deep product expertise across Papaya's product suite.
- Collaborate closely with Account Managers and Customer Success Managers to address customer needs and follow up appropriately.
- Manage service cases in Salesforce, ensuring timely closure and adherence to internal SLAs, while supporting employee onboarding processes with GDPR compliance.
Minimum Requirements
- Minimum 5 years experience in customer service or customer success roles.
- Exceptional communication skills in English; additional languages are advantageous.
- Proven practical experience applying AI tools for service delivery operations (workflow optimization, case tracking, data validation).
- Work Experience Required: 5+ years in customer service/customer success.
Ideal Candidate Profile
- Experienced in navigating complex, fast-paced international B2B environments with customer-centric focus.
- Demonstrates strong problem-solving skills and ability to independently handle client issues end-to-end.
- Comfortable managing service delivery processes using CRM tools like Salesforce and driving process improvements.