Senior Client Services Project Manager, Actimize
NiCE (company site, opens in a new tab)5–10 yrsPuneOn-siteDirect career pageEst. 15–28 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Full accountability for end-to-end project management and delivery across all implementation phases including Initiation, Configuration, UAT, and Deployment.
- Serve as primary interface between clients and internal NICE teams to manage escalations, align on priorities, and drive service excellence.
- Develop and maintain strategic client relationships, communicate project status, and advocate customer requirements to internal stakeholders including product management and R&D.
Minimum Requirements
- 5-10 years of IT industry experience.
- Bachelor’s or Master’s degree in Computers, IT, Electronics, Business Administration or related field.
- Mandatory experience in Banking and Finance domain.
- PMP or Prince2 certification; proficiency in Project Management tools such as MPP, JIRA, Confluence, Power BI.
Ideal Candidate Profile
- Experienced in managing multiple large-scale, cross-functional projects with diverse operational and technology teams in client-facing roles.
- Strong stakeholder management, negotiation, and communication skills with the ability to influence business decisions.
- Demonstrated ability to work under deadline pressure and coordinate between multiple internal and external stakeholders effectively.